Design Mockup

Health Literacy

Enhancing health literacy through AI


UX Designer + UX Researcher


2 UX Designers + UX Researchers


Oct - Dec 2021; 3 months


User Interviews + Prototyping


Interactive working prototype + Affinity Diagram


How might we use AI to support health literacy

SOLUTION is a single health information source that:

  • Answer user queries & book patient visit appointments
  • Helps access health/insurance documentation easily
  • Understand & keep up with prescriptions
  • Send distress messages in times of emergency
View Prototype
communicate health logo

“We’re in business to better lives by designing health information that’s  easy to understand and use.” 


How might use AI support people with limited health literacy

The problem was how can we use artificial intelligence to support people with limited health literacy to better manage their health? I was trying to enhance the health literacy of individuals with low health literacy and how they access their health information using artificial intelligence.


Health literacy is not as common as you'd think

Nearly 9 out of 10 adults struggle to understand and use personal and public health information when it’s filled with unfamiliar or complex terms

According to a CDC article, I discovered the complicated nature of health literacy. I also found out other basic information about health literacy and trust in health care providers:

> Health Literacy is the degree to which individuals have the ability  to find information to inform health-related decisions & actions
> Critical appraisal is the process of carefully and systematically assessing information to judge its trustworthiness, value, and relevance in a particular context.
> Health literacy of patients can be increased by helping develop critical appraisal skills, simplifying patient-directed materials, teaching clinicians to use plain language.

I learned about users' pain points around navigating health information and suggestions to improve their experience

To further validate my data and designs, I conducted interviews with a varied audience. Even though they rank on the higher side of literacy level, that does not translate to a higher health literacy level.

I touched on the following points during interviews:

  1. Introduction and overview of the topic

  2. General questions about health literacy

  3. Biggest pain points around acquiring and navigating health information

  4. Suggestions and ideas to improve their health information experience


Participants expressed a desire to have a reliable one-stop shop for all their medical information

> Users want a simple streamlined online service that clarifies all their medical doubts & provides straightforward advice
> Users find insurance information to be confusing & want a cheat-sheet to navigate it
> When in need of medical advice, users proceed with the best way they know often relying on family members or trusted online sources
> Keeping up with medication, especially remembering to take them, is a pain point for users.
affinity diagram screenshot

A health-assistant bot that answers queries, analyzes documents & manages prescriptions addresses all of the user needs:

> Answer user queries (text or voice based) & perform basic medical information look up
> Store medical documents /insurance files securely & answers questions about its content
> Upload prescriptions, get reminders & access a calendar view of upcoming medications
> Send distress messages to emergency contacts

Meet, your friendly neighborhood health-assistant buddy

illustration of clover

An AI Bot for your multi-modal needs: text & voice support

voice and text design keeps it simple & verified

clover suggestions

Always remember your medications with Clover's calendar

medicine calendar

Have your AI Bot adapt to your accessibility needs

Onboarding settings design


Reflection & future scope

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