THE CLIENT
UX Designer + UX Researcher
2 UX Designers + UX Researchers
Oct - Dec 2021; 3 months
User Interviews + Prototyping
Interactive working prototype + Affinity Diagram
How might we use AI to support health literacy
Clover.ai is a single health information source that:
The problem was how can we use artificial intelligence to support people with limited health literacy to better manage their health? I was trying to enhance the health literacy of individuals with low health literacy and how they access their health information using artificial intelligence.
According to a CDC article, I discovered the complicated nature of health literacy. I also found out other basic information about health literacy and trust in health care providers:
To further validate my data and designs, I conducted interviews with a varied audience. Even though they rank on the higher side of literacy level, that does not translate to a higher health literacy level.
I touched on the following points during interviews:
Introduction and overview of the topic
General questions about health literacy
Biggest pain points around acquiring and navigating health information
Suggestions and ideas to improve their health information experience
Clover.ai addresses all of the user needs:
CommunicateHealth can choose to invest in this prototype, expand it further and create an AI-based chatbot to enhance health literacy.
CommunicateHealth has a research-backed prototype ready to inform their other AI-based projects involving health literacy.
I learned the value of quickly sketching screens to jot down ideas before I forget them.
I realized that talking to real users is the best way to validate data and ideate features.
When in doubt, go back to the participant responses.
I learned that less is more when it comes to keeping designs simple, especially when the project demands it.
